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Desired Outcomes

Development Process

Desired Outcomes

Desired Outcome 1: Maintain rates that are fair, transparent, and financially sustainable for all customer classes.

  • KPI 1: BPUB will maintain electric utility rates less than 2.5% of median household income.
  • KPI 2: BPUB will maintain water utility rates less than 1.5% of median household income.
  • KPI 3: BPUB will maintain wastewater utility rates less than 1.5% of median household income.
  • KPI 4: BPUB will maximize Peak Load Offset with On-System Generation to reduce ERCOT market exposure and scarcity costs.

Desired Outcome 2: Attract, Develop, and Retain talent by fostering a motivated, high performing, and resilient workforce.

  • KPI 5: BPUB will maintain a 12-month average Vacancy Rate at or below the median benchmark for peer municipal utilities.
  • KPI 6: BPUB will maintain an Employee Retention Rate at or above the Society for Human Resource Management (SHRM) utility benchmark.
  • KPI 7: BPUB will maintain a rolling 12-month average Days to Fill Vacancies that below the median public sector organizations.

Desired Outcome 3: Improve customer sentiment by enhancing the customer experience and promoting the value of a municipal utility.

  • KPI 8: BPUB will maintain a customer satisfaction score aligned with state public utility benchmarks.
  • KPI 9: BPUB will maintain an after-call satisfaction score of 80%.

Desired Outcome 4: Enhance Resiliency & Reliability for electric, water, and wastewater utility services.

  • KPI 10: BPUB will maintain a rolling 12-month average electric System Average Interruption Duration Index (SAIDI) at the top-quartile American Public Power Association (APPA) benchmark.
  • KPI 11: BPUB will maintain a rolling 12-month average electric Customer Average Interruption Duration Index (CAIDI) at the top-quartile APPA benchmark.
  • KPI 12: BPUB will maintain a rolling 12-month average electric System Average Interruption Frequency Index (SAIFI) at the top-quartile APPA benchmark.
  • KPI 13: BPUB will maintain a rolling 12-month average electric Momentary Average Interruption Frequency Index (MAIFI) at the top-quartile APPA benchmark.
  • KPI 14: BPUB will improve water system efficiency by maintaining a line loss rate of less than or equal to 13%.
  • KPI 15: BPUB will target a Gallons Per Capita per Day (GPCD) of less than or equal to 95 gallons.
  • KPI 16: BPUB will maintain a top-quartile Asset Failure Index (AFI) when compared to peer utilities.